Returns Policy
Product Returns
An item purchased from ThermaDoor Pty Ltd may be returned for various reasons. The Returns Policy outlined below offers a reference guide to assist you with understanding the different classifications of returns and the actions needed to facilitate the return.
General Guidelines
- Customer must call ThermaDoor Pty Ltd Customer Service to facilitate a return
- Preauthorisation from ThermaDoor Pty Ltd is required to process a return or the return will not be accepted
- Items returned are required to be unused and in selling condition
- Custom or Special Order Items may not be returned or cancelled
- Restocking fees may be charged and are determined by the Returns Date Range which begins with the Date of Delivery as the starting point
- ThermaDoor Pty Ltd retains final managerial discretion to accept or not accept any return
Returns Classifications
1. ThermaDoor Pty Ltd Error or Cancel / Manufacturer Error or Cancel
- ThermaDoor Pty Ltd retains accountability for providing the customer credit for the returned item
- No Restock Fee is charged
- ThermaDoor Pty Ltd retains final discretion if we choose to have the item shipped back to ThermaDoor Pty Ltd
2. Customer Error or Cancel for Stock and Non-Stock Items
- Customer is responsible for the payment of freight for the return of the item
- ThermaDoor Pty Ltd is not responsible for returning items damaged in transit. Customer is required to file claim with carrier
- Returns Date Range begins with the Date of Delivery as the starting point
- ThermaDoor Pty Ltd retains final managerial discretion as to the qualification for the return of an item.
- Refund for returning items will be paid after the product has arrived safe and undamaged.
Restock Fee Rate for STOCK ITEMS
- Returns Date Range Restock Fee Rate
- 0 – 30 Days 10%
- 31 – 60 Days 15%
- 61 – 120 Days 25%
- Greater 120 Days are Non-Returnable
- Subject to ThermaDoor Pty Ltd warranty document available for viewing on the website
- Contact ThermaDoor Pty Ltd Customer Service for details.