Website – Purchasing Terms & Conditions

General

Welcome to ThermaDoor.com.au. Please review the following Terms and Conditions that govern your use and purchase of products (collectively, ‘Use’) of our Site. Your Use of our Site constitutes your acceptance of, and agreement to follow and be bound by, such policies and by the Terms of Use. ThermaDoor Pty Ltd reserves the right, at any time, to modify, alter or update our Site, policies and these Terms of Use.

If you have any questions or comments with respects to these Terms and Conditions, Use of the Site, and Purchase of Items, please direct questions or comments to: info@thermadoor.com.au

Address:

ThermaDoor Pty Ltd
Warehouse – 7c/633 Chevallum Rd, Chevallum

Item Availability

ThermaDoor Pty Ltd strives to maintain real time inventory on our Site. Item availability on our Site is not guaranteed, as it may be low in stock.  Items may not ship same day if an ordered item is not available by the time your order processes.  You will receive confirmation once your item(s) has shipped.

GST

GST is included in the price of the product.

Payment Terms

ThermaDoor Pty Ltd accepts Visa, MasterCard.

Shipping and Handling Charges

Shipping and Handling Charges are calculated and billed at time of transaction. We do not accept cash on delivery. Any extra charges incurred for additional services such as customer’s carrier or special handling by the carrier, must be paid by the customer.

Force Majeure

ThermaDoor Pty Ltd shall not be liable for any delay in or impairment of performance resulting in whole or in part from any force majeure event, including but not limited to acts of God, labor disruptions, shortages, inability to procure product, supplies of raw materials, severe weather conditions, or any other circumstances or cause beyond the control of ThermaDoor Pty Ltd in the conduct of its businesses.

Returns Policy

An item purchased from ThermaDoor Pty Ltd may be returned for various reasons. The Returns Policy outlined below offers a reference guide to assist you with understanding the different classifications of returns and the actions needed to facilitate the return.

General Guidelines

• Customer must call ThermaDoor Pty Ltd Customer Service to facilitate a return
• Preauthorisation from ThermaDoor Pty Ltd is required to process a return or the return will not be accepted
• Items returned are required to be unused and in selling condition
• Custom or Special Order Items may not be returned or cancelled
• Restocking fees may be charged and are determined by the Returns Date Range which begins with the Date of Delivery as the starting point
• ThermaDoor Pty Ltd retains final managerial discretion to accept or not accept any return

Returns Classifications

1. ThermaDoor Pty Ltd Error or Cancel / Manufacturer Error or Cancel

• ThermaDoor Pty Ltd retains accountability for providing the customer credit for the returned item
• No Restock Fee is charged
• ThermaDoor Pty Ltd retains final discretion if we choose to have the item shipped back to ThermaDoor Pty Ltd

2. Customer Error or Cancel for Stock and Non-Stock Items

• Customer is responsible for the payment of freight for the return of the item
• ThermaDoor Pty Ltd is not responsible for returning items damaged in transit. Customer is required to file claim with carrier
• Returns Date Range begins with the Date of Delivery as the starting point
• ThermaDoor Pty Ltd retains final managerial discretion as to the qualification for the return of an item.
• Refund for returning items will be paid after the product has arrived safe and undamaged.

Restock Fee Rate for STOCK ITEMS

• Returns Date Range Restock Fee Rate
• 0 – 30 Days 10%
• 31 – 60 Days 15%
• 61 – 120 Days 25%
• Greater 120 Days are Non-Returnable

Warranty Returns

• Subject to ThermaDoor Pty Ltd warranty document available for viewing on the website
• Contact ThermaDoor Pty Ltd Customer Service for details.